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Frequently Asked Questions
What are your shipping options and delivery times?
We offer flexible shipping options to meet your needs:
- Standard Shipping: 5-7 business days - Perfect for budget-conscious customers
- Express Shipping: 2-3 business days - Great for urgent orders
- Free Shipping: Available on orders over ₹2,500 with standard shipping
Shipping costs are calculated at checkout based on your location and order weight. Orders are processed within 1-2 business days before shipment. You'll receive a tracking number via email so you can monitor your delivery. International shipping is also available to select countries with varying delivery times.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. Here's our return policy:
- Return Window: 30 days from the date of purchase
- Condition: Items must be unworn, unwashed, and in original condition with all tags attached
- Process: Contact our support team with your order number to initiate a return
- Refund Timeline: 5-7 business days after we receive and inspect your item
- Exchanges: Free exchanges for different sizes or colors - no additional cost
- Return Shipping: We provide a prepaid return label for your convenience
If you're unsure about sizing or have questions before returning, our team is happy to help find the perfect fit!
How do I care for my products?
Proper care helps your products last longer and look great. Here's what you need to know:
- Care Instructions: Detailed care labels are included with every product and available on the product page
- Washing: Most items can be machine washed in cold water on a gentle cycle
- Drying: Air drying is recommended to maintain quality and extend product life
- Delicate Items: Hand washing is recommended for delicate fabrics
- Storage: Store in a cool, dry place away from direct sunlight
- Special Care: Always check the care label before washing - different materials may have specific requirements
If you have specific questions about caring for a particular product, our customer support team is happy to provide personalized guidance.
How can I contact customer support?
We're here to help! Reach out to our friendly customer support team through any of these channels:
- Email: support@athlix.com - We respond within 24 hours on business days
- Contact Form: Available on our website for detailed inquiries
- Phone: Call our support line during business hours for urgent matters
- Response Time: Most inquiries are answered within 24 hours
- Hours: Monday-Friday, 9 AM - 6 PM IST
Whether you have questions about sizing, product details, orders, or anything else, we're committed to providing quick and helpful support. Don't hesitate to reach out - we love hearing from our customers!
Do you offer international shipping?
Yes! We're excited to ship worldwide to select countries. Here's what you need to know about international orders:
- Shipping Coverage: We ship to most countries - check availability at checkout
- Delivery Times: International shipping typically takes 7-14 business days depending on destination
- Customs & Duties: Customers are responsible for any customs duties, taxes, or import fees
- Tracking: You'll receive a tracking number to monitor your international shipment
- Shipping Costs: Calculated at checkout based on destination and order weight
- Restrictions: Some items may have restrictions for certain countries
To see if we ship to your country and get an accurate shipping quote, simply enter your address at checkout. For questions about international orders or customs, please contact our support team - we're happy to help!